CONTACT US

We do not offer any home delivery services from any of our shops.

We do not offer any click and collect services at any of our shops.

The majority of our shops will receive a daily delivery, although there are a few exceptions to this.

We are happy to assist with any refunds or exchanges in our shops. Please speak to any member of the team who will be happy to assist.

Unfortunately, our Customer Services team are unable to process refunds or exchanges, please visit any of our shops to do this.

Should an electrical item be faulty, please return it to any of our shops

A refund can take 7-9 working days to appear in your account dependent on your bank. After this time, if you still have an issue, please use the Contact Us form to speak to Customer Services.

We do not accept any online or over the phone orders. To make a purchase, please visit one of our shops.

We accept a wide variety of payment methods and vouchers including Healthy Start, Clearpay, Best Card, Pure Card, Pressie, Loves Local (where applicable), Everywish (where redeemed for Farmfoods) and American Express.

We do not offer Student Discount or NHS Discount in our shops. Whilst you are unable to scan your Blue Light Card in our shop, you can visit their website to purchase a Farmfoods ecard at a discounted rate.

Where we sell the product mentioned on the coupon, this type of voucher can be accepted in all of our shops.

We do not accept Choice, Highstreet, Love2shop, Luncheon, One4all or Top Cashback vouchers in any of our shops. We also do not accept Klarna.

Our leaflets are delivered on our behalf by Royal Mail, so please accept our apologies if you have not received a copy. Use the Contact Us form below and we will get this sent to you as soon as possible.

Following the input of your email address on our website you should have received an email asking you to verify this request. On occasion, these emails can go through to your junk/spam, therefore we would advise checking there. If you still cannot find it, submitting your email address again will re-send the verification email.

You have 14 days from the date on your receipt to return to the shop with a valid voucher to obtain a refund of what you could have saved on this transaction.

Our Savings Cards are primarily used for saving money and therefore are a great way of managing your shopping budget. With the option to top up your savings card regularly it becomes an easy way to save money for times where gift buying and food shopping can become demanding, for example, Birthdays or Festive Celebrations.
Farmfoods Savings Cards can be picked up from the till in any of our shops and activated for as little as £1. Any team member in the shop would be happy to help further upon request.
Further details can either be found on the outer sleeve of the card or on our website Farmfoods website by clicking on "Savings Cards" at the bottom of the page.

We do not hold any customer details against our Farmfoods cards. Should you still have your card number, please use our Contact Us form to speak with Customer Services and provide them with your card number.

Farmfoods Cards will automatically expire 24 months after the last time you use it to make a purchase or check your balance, and any remaining balance will be deducted. Evouchers are valid for 12 months from the date of top up.

We do try to help as many charities as we can in a range of different ways. If you are holding a fundraising event, please use our Contact Us form to contact our Customer Services team with full details of the charity, the charity number, your event details and what you are looking for and a member of our team will contact you.

Please use our Contact Us form to let us know the name of the street and the postal code of where the trolley is. Without this information, our team may not be able to retrieve this. Please also make us aware of any restrictions that we will need to know about before collection.

Our distribution centres and shops work with food banks and charities where we can to reduce food wastage.

Our Customer Services team are unable to check stock levels in our shops. You will need to visit one of our shops to check stock levels.

Whilst a VAT receipt is not available in our shops, our Customer Services team can help you with this. Please use our Contact Us form and provide us with the transaction number and date from your receipt.

Please visit our Find a Shop page for all information on parking restrictions as these vary based on location.

We only allow guide dogs or assistance dogs in our shops.

Whilst we do not have customer specific toilet facilities, should you require this, please speak to a team member who will be happy to assist.

There is no membership required to shop with Farmfoods, and we do not have an online app. Simply pop down to one of our shops and our team members will be happy to help with any queries.

We are delighted to hear that you are pleased with one of our team members. Please visit our Contact Us form profile to leave a comment which will then be passed onto our senior management team.

We are a privately owned company and do not offer franchise opportunities however, we are always on the lookout for suitable sites for new shops.

Please visit the Work for Us page on our website to search our current vacancies. You do have to be 16 to work for us and we do not offer work experience.

There are no current plans to open a shop in Northern Ireland or the Republic of Ireland however, your comments have been shared with our senior management team. Full details of our shop locations can be found on our Find a Shop page.

Our preferred way for you to get in touch is through our Contact Us form. Please include the details of your enquiry so our Customer Services team can help you. Use the Contact Us form below.

You can call us on 0121 700 7160. Our phone lines are open from 8am to 5pm, Monday to Saturday. Alternatively, please use our Contact Us form.

You can write to us at:

Farmfoods Limited
Customer Services Team, Gate 1, Highlands Road
Shirley, Solihull
B90 4NU

For a quicker response, please use our Contact Us form.